About the Role
As the IT Manager, you will be responsible for managing our entire IT infrastructure, ensuring that all systems operate smoothly and efficiently. You will work closely with the CTO and other department heads to implement technology solutions that align with our strategic goals and meet the needs of our customers.
Key Responsibilities
● System Management: Oversee the installation, maintenance, and enhancement of hardware and software systems. Ensure optimal performance and reliability of all IT resources.
● Network Administration: Manage network servers and technology tools. Monitor system performance and manage security protocols to ensure data protection.
● Asset Management: Manage inventory of IT assets, ensuring proper documentation and availability of hardware and software.
● Tech Support: Provide leadership for the IT support team. Ensure timely resolution of internal and customer-facing technical issues.
● Project Management: Lead IT projects, including system upgrades, migrations, and integrations. Ensure projects are delivered on time and within budget.
● Vendor Management: Negotiate with software and hardware vendors to procure technology solutions that are cost-effective and meet our operational requirements.
● Security Oversight: Develop and implement security protocols to protect data and IT systems from cyber threats. Conduct regular security audits and updates.
● Training and Development: Organize training sessions for staff to ensure they are proficient in using technology and systems effectively.
● Strategic Planning: Assist the CTO in planning for IT growth and system scalability as the company expands. Provide insights and forecasts for budgeting and strategic decision-making.
If you are a detail-oriented, highly skilled individual with a passion for software quality, we would love to hear from you. Please complete your application at the following link
Requirements
Qualifications
★ Bachelor’s degree in Computer Science, Information Technology, or related field.
★ Proven experience as an IT Manager or similar role, preferably in a tech or startup environment.
★ Strong understanding of computer systems (hardware/software), networks, and security protocols.
★ Excellent project management skills and the ability to lead a team.
★ Strong problem-solving and communication skills.
★ Experience in managing, deploying, and troubleshooting core IT services (e.g., SaaS platforms, network administration, data storage solutions).
★ Familiarity with educational technology and SaaS environments is highly advantageous.
What we offer
● A pivotal role in a fast-growing startup with the opportunity to impact our technology strategy and infrastructure.
● The chance to work with a talented team that is passionate about transforming education through technology.
● Competitive compensation and benefits package, with opportunities for professional growth and development.
Growth Path:
The growth path of an IT Manager typically involves a progression into more senior leadership roles, technical specialization, or broader operational management responsibilities. Here are common growth opportunities for an IT Manager:
1. Cloud Architect/IT Infrastructure Architect
● Role: Specializes in designing and implementing cloud solutions or scalable IT infrastructure. This involves working closely with both development and operations teams to ensure the organization’s systems are robust and adaptable.
● Skills Needed: Expertise in cloud platforms (AWS, Azure), infrastructure management, scalability, and automation.
2. Cybersecurity Specialist:
● Specializing in security can lead to a role as a Cybersecurity Specialist, focusing on protecting the organization’s data and systems from cyber threats through monitoring, threat analysis, and implementing security protocols
3. Chief Information Officer (CIO)
● Role: As the head of IT within the organization, the CIO oversees the entire IT strategy and works closely with other executives to align technology with business goals. This role focuses on high-level decision-making, innovation, and long-term planning.
Each of these paths offers a unique blend of leadership, technical expertise, and business acumen, allowing an IT Manager to specialize or expand their responsibilities based on their interests and skillsets
Our culture
At Zeraki, our strength is rooted in our vibrant culture, driven by a shared commitment for integrity, learning, and excellence. Our environment demands the highest standards and focuses on delivering results. We hire and develop the best, manage through trust, value empathy, and practice having a backbone in all our dealings. We are a team that thrives on freedom, responsibility, and the pursuit of excellence. Joining us means being part of a community dedicated to growth, innovation, and transformation.
About the Company
Zeraki is a leading Series A EdTech startup revolutionizing education across Africa. We leverage cutting-edge technology to provide scalable and innovative learning solutions to educational institutions. As we expand our reach and enhance our offerings, we are looking for a skilled IT Manager to oversee and optimize our IT infrastructure and support systems.
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Zeraki simplifies and enhances the use of technology to deliver quality education, with products for parents, teachers, students and schools.
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Brookside Grove, Off Waiyaki way, Nairobi