About the Role
Role Overview:
The Senior Relationship Manager oversees key school accounts and drives strategic initiatives to enhance client satisfaction and achieve sales and revenue growth.
Key Responsibilities:
● Client Acquisition and Retention: Identify, attract and onboard new clients with the aim of developing strategies to retain existing clients and ensure long-term partnerships.
● Team leadership and Mentorship: Guide and mentor lower-level business development team members to foster a high performing team culture.
● CRM Management: Keep detailed and updated records of client interactions for precise decision making.
● Market Analysis: Stay updated on market trends and competitor developments to identify new business opportunities and give feedback to the organization to inform the developments.
● Conflict Resolution: Address clients' concerns promptly and effectively to ensure client satisfaction in order reduce churn rates
● Partnerships: Represent the company in high level client meetings, negotiations and events to leverage and build networks.
Requirements
A strong passion for education and EdTech.
Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with schools.
A self-motivated individual with a results-driven mindset, eager to achieve and surpass targets.
Flexibility to work long hours, including nights and weekends.
Capable of working independently in a fast-paced and dynamic environment.
Resilience and determination. Every lead may not convert into a sale, but the ability to persevere is key.
Prior experience in sales, marketing or customer service is preferred.
Local candidates are encouraged to apply.
What we offer
● A chance to contribute to a mission-driven company that's making a real difference in education across Africa.
● A collaborative, inclusive, and dynamic work environment where your input is valued.
Our culture
At Zeraki, our strength is rooted in our vibrant culture, driven by a shared commitment for integrity, learning, and excellence. Our environment demands the highest standards and focuses on delivering results. We hire and develop the best, manage through trust, value empathy, and practice having a backbone in all our dealings. We are a team that thrives on freedom, responsibility, and the pursuit of excellence. Joining us means being part of a community dedicated to growth, innovation, and transformation.
About the Company
Zeraki is Africa’s largest school management software platform, serving nearly 7,000 schools, 3.5 million students, and 170,000 teachers across 10 countries. With over 2.7 million users, Zeraki’s mission is to transform education across Africa with impactful, accessible solutions. Zeraki has subsidiaries in Uganda and Tanzania, Zeraki manages financial complexities like multi-entity consolidation, forex, tax planning, and compliance across jurisdictions.